Shipping Policy
It is the responsibility of students and clients to ensure that the shipping address provided is correct and as intended.
Order Processing
We carefully package each handcrafted piece to ensure it reaches you safely. Please allow 3-5 business days for us to process and prepare your order for shipment.
Local Shipping
We charge a flat fee of $4 for all orders below $50, and free shipping for orders above $50.
International Shipping
Currently we only ship to islandwide Singapore. However if you would like to purchase from other countries, drop us an email and we will attend to you
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number.
Refunds and Returns
For information on our refund and return policy, please visit our Refund Policy page.
Contact Us
Have questions about shipping or need help with your order? We're here for you! Contact us at sumim@senbyprodigal.co
General
When are you open?
We are open on:
Monday - Friday 10.00am - 5.00pm
Saturday 10.00am - 5.00pm
Some classes might happen at different timings so do check on the product pages :)
What are your payment modes?
We accept Cash and PayNow or bank transfer in store.
For online orders, Credit/Debit Card is preferred.
When will delivery be made and what are your shipping rates?
Please allow 3-5 business days for us to process and prepare your order for shipment. We charge a flat fee of $4 for all orders below $50, and free shipping for orders above $50.