FAQ (Pottery Studio)
Classes
Do my credits expire?
Yes they do, your credits will expire within 6 months of purchase
I'm interested! But I'm not sure if I should sign up for the full course yet
No prior experience? No problem!Most of our classes are suitable for beginners at this time.Based on your availability, you can choose from::Wheel Throwing Taster Class (1.5 hour)Build Your Own / Handbuilding Class (2 hour)
Can I visit the studio before I sign up?
Of course! Just make an appointment with us during opening hours. We would love to explain more about the class details and show you around the studio.
When will my pieces be ready to collect?
Your pieces will be fired and glazed in about 4-6 weeks. You'll receive an email as soon as they’re ready for pickup. If you're out of town, we can arrange shipping for an additional fee!
Can I reschedule?
Yes, you can reschedule up to 48 hours before your class.
You can do so via customer portal in your booking email.
Maximum extension period for rescheduling is 30 days from the original date of booking.
Strictly non-refundable in cash once the booking has been confirmed.
What's your cancellation policy?
You can reschedule up to 48 hours before your class.
- Cancellations made 7 days or more before the class: 100% sen credit.
- Cancellations made within 7 days of the class: 50% sen credit.
- Cancellations made within 48 hours of the class: No refunds.
What should I wear?
We’ve got you covered with aprons during our lessons, so unleash your creativity without worry! Just a friendly tip: keeping your nails short will help you dive into the clay fun more easily. And remember, we’re all about the clay life here, so wear clothes and shoes that you’re totally cool with getting a little clay-tastic
Need Space for Private Events?
Do you conduct customised one-time workshops, such as team building sessions or birthdays?
Yes, we can customize workshops based on your group size and budget.
What is the largest group you can accomodate?
We can accomodate groups up to 15 for handbuilding class and up to 4 for wheel throwing class.
How early do I need to book?
We require a deposit to secure your booking, with a balance due one day after the event. We suggest booking at least 1 month in advance especially if you are hoping to book for a weekend session for your team. If you wish to reschedule / cancel, please refer to our refund policy.
General
When are you open?
We are open on:
Monday - Friday 10.00am - 9.00pm
Saturday 10.00am - 10.00pm
Sunday 1.00pm - 10.00pm
What are your payment modes?
We accept Cash, Credit/Debit Card online and Paynow or bank transfer in store.
When will delivery be made and what are your shipping rates?
Please allow 3-5 business days for us to process and prepare your order for shipment. We charge a flat fee of $4 for all orders below $50, and free shipping for orders above $50.